This Privacy Policy outlines the manner in which The Grand Gold Jewellery ("the grand gold ", "we", "our", or "us") collects, uses, discloses, and protects your personal information in connection with your use of our website, products, and services, including purchases made via thegrandgold.com (the "Site") and any interaction with our customer service channels (collectively, the "Services").

 

By accessing or using the Services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Policy. If you do not agree with our practices, please discontinue use of the Services.

 

1. CHANGES TO THIS PRIVACY POLICY

We may revise this Privacy Policy from time to time for legal, operational, or regulatory reasons. Any changes will be posted to this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

2. INFORMATION WE COLLECT

We may collect the following categories of personal information, depending on your interaction with our Services:

 

a. Information You Provide to Us:

• Identity and Contact Information: Name, billing and shipping address, phone number, email address.
• Order and Payment Information: Transaction details, purchase history, and billing data. Payments are securely processed by our third-party payment providers.
• Account Information: Usernames, passwords, preferences, reviews, and loyalty program data.
• Communication Data: Records of your communications with us, including customer service inquiries.

 

b. Information Collected Automatically:
We use cookies and similar technologies to collect data on your interaction with the Services. This may include:

• IP address
• Browser type and version
• Device type and operating system
• Session duration and pages visited
• Referral URL

 

c. Information from Third Parties:
We may receive your personal information from third-party partners, including Shopify (our e-commerce provider), payment processors, advertising networks, and analytics providers.

3. HOW WE USE YOUR INFORMATION

We process your personal information to:

• Fulfill orders and deliver products/services.
• Communicate with you regarding orders, returns, support, and updates.
• Create and manage your account.
• Conduct fraud monitoring and prevent misuse of our Services.
• Provide personalized content, offers, and marketing communications.
• Analyze site usage and improve customer experience.
• Comply with legal obligations and resolve disputes.

Legal bases for processing include your consent, performance of a contract, compliance with legal obligations, and our legitimate interests.

4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies to operate and personalize the Site, remember user preferences, and perform analytics. You may manage your cookie preferences through your browser settings. However, disabling cookies may impair functionality.

5. DISCLOSURE OF PERSONAL INFORMATION

We may disclose your information to:

• Vendors and Service Providers: Including IT services, logistics, payment processors, customer service platforms, and marketing tools.
• Business Partners: Who may offer services or promotions in collaboration with The Grand Gold.
• Legal Authorities: Where required by law or to protect our rights.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets.

We do not sell or share your personal information for monetary consideration.

6. USER GENERATED CONTENT

If you submit product reviews or content on public areas of our Services, this information may be viewed by others. We are not responsible for any personal information you choose to make public.

7. THIRD-PARTY LINKS

Our Site may contain links to external websites. We are not responsible for the privacy practices of such third-party platforms. Please review their privacy policies separately.

8. DATA SECURITY

We implement appropriate technical and organizational measures to secure your data. Despite these measures, no method of electronic transmission or storage is completely secure. We urge you to use secure networks and protect your login credentials.

9. DATA RETENTION

We retain personal information for as long as necessary to:

• Maintain your account
• Complete transactions
• Comply with legal obligations
• Resolve disputes and enforce our policies

10. CHILDREN'S PRIVACY

Our Services are not intended for children under the age of 16. We do not knowingly collect data from minors. If we become aware that we have collected personal information from a child, we will take steps to delete it.

11. INTERNATIONAL DATA TRANSFERS

Your personal data may be transferred to and processed in countries outside of your jurisdiction. When applicable, we use appropriate safeguards, including Standard Contractual Clauses, to ensure the protection of your data.

12. YOUR RIGHTS

Subject to local law, you may have the following rights:

• Access: To request access to your personal data.
• Correction: To request correction of inaccurate data.
• Deletion: To request deletion of your data.
• Portability: To receive a copy of your data in a portable format.
• Restriction: To restrict or object to certain processing.
• Withdraw Consent: Where processing is based on consent, to withdraw it.

 

To exercise your rights, please contact us using the details below. We may request identity verification.

13. COMMUNICATION PREFERENCES

You may opt out of promotional communications by following the unsubscribe instructions in our emails. You may still receive transactional messages related to orders and account activity.

14. COMPLAINTS

If you have concerns about our use of your personal data, contact us directly. You may also file a complaint with your local data protection authority.

15. CONTACT US

For questions or concerns regarding this Privacy Policy, or to exercise your privacy rights, contact us at:

• Email:  Info@thegrandgold.com