At The Grand Gold Jewellery we want you to be completely satisfied with your purchase. To ensure a seamless shopping experience, we offer a 15-day no-questions-asked return and exchange policy.
1. Policy Overview
| Return/Exchange Period- | 15 days from date of delivery |
| Product Condition- | Unworn, original packaging, with certificate |
| Refund for Defective/Damaged Items- | 100% refund after verification |
| Refund for Other Returns- | Refund after ₹750 shipping fee deduction |
| Exchange Eligibility- | 100% value available for exchange |
| Orders above ₹1,00,000- | Eligible for exchange only, no refund |
| Jewelry Insurance- | Non-refundable |
2.Eligibility Criteria
- Items must be in original condition, unworn, and include all original packaging.
- Customized or engraved items, and loose solitaires are not eligible for return/exchange but covered under our buyback policy.
- Orders placed using Schemes, Wallets, or EMI are eligible for exchange only.
- International orders are not covered under this return and exchange policy.
3.Step-by-Step Process for Returns & Exchanges
- Initiate Request: Email Info@thegrandgold.com within 15 days of receiving your order.
- Provide Details: Include order number, invoice copy, product photo, and certificate of authenticity.
- Return Approval: Our team will review your request and share shipping instructions.
- Quality Check: Product will undergo inspection after we receive it.
- Refund/Exchange Processing:
- Refunds processed within 10–14 business days via account transfer.
- Exchanges will reflect current gold rates and applicable offers.
4.Additional Policy
- Once an exchange is completed, further exchanges fall under the Lifetime Exchange Policy.
- Orders already exchanged once under the 15-day policy are not eligible for a second 15-day money-back guarantee.
- For damaged, incorrect, or defective items, a 100% refund or exchange will be issued after verification.
5.How Our Refund Policy Works
- Refunds for payments made via account transfer will be processed to the original payment method within 10–14 working days.
- Refund requests within 15 days of purchase are subject to quality verification and confirmation of original documents (invoice, certificates, etc.).
- Refunds will be 100% of the amount paid, but any discounts, promo codes, or coupons applied will be deducted from the refund amount.
- If freebies were received with the purchase, the refund amount will be adjusted unless the freebies are returned.
- Customized jewelry part payments are non-refundable.
