Welcome to The Grand Gold Jewellery. These Terms and Conditions govern your use of our official website (thegrandgold.com) and all related services, features, and content offered through the site. The Grand gold provides access to certified fine-Jewellery products that customers can browse, select, and purchase. These terms are designed to ensure your shopping experience is seamless, secure, transparent, and satisfactory.

1. Acceptance of Terms and Conditions

By using The Grand  gold Jewellery website, you agree to be legally bound by these terms. This includes any browsing, purchases, or interactions made on the site. You are also agreeing to comply with all relevant laws, particularly those protecting intellectual property, such as Copyright and Trademark laws.
Note: If you do not accept any part of these Terms and Conditions, we request you to discontinue using our website immediately.

2. Ownership and Copyright

All content on the website including, but not limited to, text, images, graphics, designs, product photos, logos, and videos is owned by The Grand  Gold Jewellery and protected by intellectual property laws.
Unauthorized use, such as copying, downloading, altering, redistributing, or using content for commercial purposes, is strictly prohibited and may lead to legal action.

3. User Eligibility & License to Use Website

You may only order from this website if you are legally capable of entering a binding contract (i.e., at least 18 years old or above, depending on your jurisdiction).
You are granted a limited, non-exclusive, non-transferable license to use the website strictly for personal, non-commercial use.
Commercial use like reselling The Grand Gold  Jewellery’s content, products, or data scraping requires prior written permission.

4. User Conduct and Prohibited Activities

To maintain the integrity of our platform, users are prohibited from providing false information, engaging in any form of abuse, harassment, or defamation, engaging in fraudulent or unauthorized transactions, scraping data or copying content without permission, attempting to hack, manipulate, or disrupt website operations. and creating multiple accounts to misuse offers.
Violations may lead to account suspension, order cancellation, denial of future access, or legal action.

5. Your Account and Registration

You are responsible for keeping your login credentials confidential. If credentials are shared, any resulting activity will be considered your responsibility. You must ensure that your registration information is accurate and updated regularly.

6. Content You Submit

By submitting content (such as reviews, comments, or testimonials), you grant The Grand a non-exclusive, royalty-free, perpetual license to use your content across platforms.
You must ensure your content does not violate laws or infringe third-party rights.

7. Equipment Responsibility

The Grand is not responsible for issues arising from your device’s hardware or software problems, your internet connectivity issues and any technical limitations that affect your ability to access the website or place orders.

8. Product Description

We strive for accuracy in describing our products, but variations may occur due to display differences in color or texture based on device screens. Typographical errors or incorrect listings.If a product is incorrectly listed or priced, The Grand shall cancel your order and issue a full refund.

9. Product Weight Variance

Because Jewellery is handcrafted, our final product weight may differ slightly from the listed weight. If the final weight is less, we refund the difference. If the final weight is more, you’ll be asked to pay the difference. You’ll be informed of this after production.

10. Product Availability and Pricing

Prices may change without prior notice due to fluctuating raw material costs. If a product is out of stock, you’ll be notified immediately, and your payment will be refunded.

11. Purchase & Transaction Status

All orders require acceptance by The Grand Gold Jewellery. Orders may be refused if bank declines payment, the payment is flagged as suspicious by the gateway, or the verification documents, if required, are not provided. In all such cases, if payment is received, it will be refunded using the original payment method.

12. Advance Payment

All our orders, including pre-designed and custom-made pieces, require an advance payment.
This requires full payment in advance. No part payments are accepted.

13. Usage of Promo Codes

Promo codes cannot be reused, transferred, or extended. We may require proof of receipt.
The promo codes cannot be combined with other offers unless stated. They are valid only for specific products or dates. The promo codes will only be honored only if used within their validity period and on eligible items.

14. Disclaimer of Warranty

All services and content are provided "as is" and "as available".  We ensure that we provide you a seamless experience. However, we do not guarantee that:

• The website is error-free.
• There will be no disruptions.
• The content is fully accurate or virus-free. 

Please use the site at your own risk.

15. Limitation of Liability

The Grand Gold  is not liable for any damages arising from system failures, cyberattacks, or connectivity issues. We are not responsible for delays, loss of data, or unauthorized access.
We have a secure website, however in case of user or third-party misconduct, we do not take the responsibility for the same.

• Declined transactions due to exceeding card limits or banking errors.

Maximum liability will never exceed the total amount paid by you for the specific order in question.

16. Indemnity

You agree to indemnify The Grand Gold Jewellery against claims resulting from:

• Your breach of terms.
• Your illegal conduct or violation of rights.
• Your use of the website in ways that harm The Grand Jewellery.

This clause survives the termination of your account or these terms.

17. eCoupon Terms and Conditions

eCoupons are exclusive offers sent to selected users. They cannot be transferred or redeemed for cash. They are valid only for specific products or occasions. These coupons expire after a set period. Consider the coupons void if a payment is rejected or a user violates terms. Misuse of eCoupons can result in account suspension or coupon cancellation.

18. Governing Law and Dispute Resolution

These Terms are governed by the laws of India. Disputes will be resolved through negotiation, where possible. If unresolved, legal proceedings must be filed in the High court.

19. Delivery at Home

At The Grand Jewellery, your convenience and safety are our top priorities. All orders will be securely delivered right to your doorstep. You can enjoy a seamless shopping experience from the comfort of your home, with the assurance that your Jewellery will arrive safely and beautifully packaged.

20. Grievance Officer

In accordance with the Information Technology Act, 2000 and the rules made thereunder, for any concerns or grievances, you may contact our designated Grievance Officer at:
Email: Info@thegrandgold.com
Office Hours: 9am-7pm IST

21. Right to Modify

The Grand Jewellery reserves the right to modify these Terms and Conditions at any time without prior notice. By continuing to use the website, you signify your acceptance of the revised terms.

Thank you for shopping with The Grand.